Terms of Sales

Effective January 1, 2017

These general conditions of sale are exclusively intended to govern the contractual relations of online sales on the coccivelos.bike site between:

DINGOVELOS, Business personal trader, 520 637 760 00015 RCS Bordeaux, whose registered office is 1, RUE GRENIER
33120 ARCACHON represented by M Vincent HAUSSEGUY - 0556834409 - plage@dingovelos.bike; hereinafter referred to as “The Company”,

and any natural or legal person ordering one or more products on these sites, hereinafter referred to as “The Customer”.


The purpose of the dingovelos.bike website is to sell online, remotely, to the public, part of the products and services sold by the Company. These sites are accessible 24 hours a day, 7 days a week; subject to any maintenance operation implemented in particular by the Company to guarantee their operation.

It is specified that these general conditions of sale written with regard to articles L. 113-3 of the Consumer Code and L. 441-6 of the Commercial Code.

The purpose of these general conditions is to define the terms of distance selling between the Company and the Customer. The latter has the option of printing the said general conditions of sale using in particular the "right click" and "print" on his internet browser, by copying them, or by any other means at his convenience.

The Customer acknowledges having the legal capacity to conclude this contract according to the regulations in force in his country of belonging. The Customer acknowledges placing an order as a consumer, in his own name or on behalf of his company, excluding any commercial use or resale of the products offered by the Company.

The Customer acknowledges that he is aware of and expressly accepts these general conditions of sale when he places an order on the Site. This acceptance is given during the validation of any order, with express confirmation by email addressed to the Customer, recalling the General conditions of sale and delivery related to orders on the site.

The Company reserves the right to modify, adapt or correct these General Conditions of Sale at any time. It is specified the General conditions of sale applied to Customer orders will be those in force on the effective date of the order.

The prices indicated on the Site are valid only for any order placed online. The prices indicated on the site are in euros inclusive of VAT (all taxes included). They take into account the VAT applicable on the day of the order and do not include shipping costs, the terms of which are specified before any validation of the order.

Orders can be paid online using the following payment methods: credit card, Stripe account. The full amount of the order is to be paid in order to validate the order.

In order to secure banking transactions, it is specified that the Company uses a secure payment module set up by Stripe. For any clarification on the guarantees offered by this payment method, the Customer is invited to consult the conditions relating to Stripe directly online, on their website https://stripe.com/fr or else to their customer service by form contact with their services https://stripe.com/fr/contact.

It is specified that the services linked to Stripe are completely independent of the Company and that the latter cannot be held responsible for any litigation in this regard.

In store, the accepted means of payment are the Bank Card and Cash.

In order to be able to order on the Site, in addition to the restrictions previously set relating to the legal capacity of the Customer, the latter is invited to transmit via the order form any data relating to his identity: civility, name, first name, date of birth, exact delivery address, contact email address and telephone number).

The Customer undertakes to provide the Company with true and sincere information and to inform the Company of any change concerning them. The Customer acknowledges that the accuracy of this information is essential for taking into account the Customer's order.

The Customer's consent to the order is deemed to be collected by the transmission of data, validation of the order (1st click) as well as verification of the order summary (2nd click) and validation of payment via the required payment method (3rd click).

The validation and acceptance of the order by the Company are deemed to have been acquired by immediately sending an electronic confirmation of validation to the attention of the Customer, including in particular the essential characteristics of the products or services ordered, the price including tax. , the means of payment used, the delivery details.

After validation of the order by the Company, the delivery time is that indicated on each product sheet for home delivery, except Saturday, Sunday and holidays, unless a longer time period expressly specified on the article concerned, in particular in the case bulky items to be delivered by carrier.

The delivery costs are expressly indicated under each article and in the order summary for the attention of the Customer. It is up to the Customer to check, upon receipt of delivery, the good condition of the package and to refuse any damaged package. Otherwise, no subsequent complaint will be taken into account.

In the event of late delivery, after receipt of the confirmation of shipment by email, the Customer is invited to contact the Company as soon as possible by email at contact@coccivelos.bike.

When the Customer fulfills all the conditions required by law in order to benefit from the status of consumer, the latter has, with regard to article L. 121-21 of the Consumer Code, a withdrawal period of 14 days from delivery.
This right of withdrawal can be exercised from the validation of the order and must be expressed by the Cocci Vélos withdrawal slip sent to the Customer, or failing this, by a written declaration devoid of any ambiguity addressed to the Company by the Customer, specifying the references, date and amount of the order concerned.

In the event of withdrawal under the conditions provided by law, it is up to the Customer to return the product or products concerned to the Company; the return costs remaining payable by the Customer. You will find the withdrawal slip on this link.

In accordance with Law No. 78-17 of January 6, 1978 relating to Information Technology, Files and Freedoms as amended by Law No. 2004-801 of August 6, 2004, all Customers have a right of access , modification, rectification and deletion of personal data concerning him. He may also, for legitimate reasons, oppose the processing of data concerning him.

If he wishes to exercise this right and obtain information concerning him, the Customer is invited to contact the Company at the address plage@dingovelos.bike or by mail to DINGOVELOS, 1, RUE GRENIER

These general conditions of sale are subject to French law.

In the event of a dispute, the Customer is invited to contact the Company beforehand, by any means of communication, in order to resolve the dispute amicably.

In the absence of an amicable agreement, the dispute will be submitted to the competent French courts.

General rental conditions

The client must be of legal age.
The posting of a bond is required. Otherwise, the lessor may accept the deposit of an identity document in agreement with the client. The deposit is returned at the end of the rental, if the lessee has returned the vehicle, to the headquarters of the rental company’s business (except in the case of delivery), in the state in which it was delivered to him.
The rental is always payable in advance. Any rental made is not refunded.

Payment for the rental can be made by Credit Card, Holiday Check or Cash.

The tenant cannot transfer his right to another.

The rental company has no obligation to assist in the event of punctures or other problems.
The customer must respect the highway code, he is responsible for any infraction.

The customer agrees to use the rented equipment with care, he is personally responsible for bodily injury and material damage that he could cause to third parties during the use of the cycles in his care (art. 1383 and 1384 of the civil code ). The customer’s liability insurance covers damage caused to third parties by him or his children.

The rental company is not insured for theft of the rented cycles. The customer is responsible in the event of theft or damage caused to the rented vehicle by himself, he must therefore compensate the rental company (collection of the deposit in the event of theft). In the event of theft or accident, a declaration must be made to the police and after compensation of the renter, he can do the necessary with his civil liability insurance.